BSC Employee and Family Assistance Program (EFAP)

Ever Feel Like Everyday Life challenges Are Getting in the Way of Your Happiness?

We can help. As part of your health benefits package, your employer has set up this Employee and Family Assistance Program (EFAP) with BSC to help you overcome challenges in your work and personal life as they come up, including:

  • Managing stress 
  • Relationship issues (individual and couples counselling)
  • Workplace conflicts 
  • Addictions or potential issues with alcohol, drugs, gambling, etc.
  • Parenting challenges
  • Financial counselling and/or credit problems
  • Self-improvement 
  • Health and Wellness (diet & nutrition counselling, family meal planning, exercise & recreation counselling)
  • Emotional difficulties 

Our office is in Thunder Bay and we have counsellors visiting a number of communities in Northwestern Ontario, so we’re close when you need us.

BSC Counsellors will help you overcome the challenge you are experiencing.

BSC Helps You Meet Your Challenges

BSC provides counselling services to help you address the challenges you’re facing when you are ready to take them on. You meet with professionals experienced in providing you with advice, support, and information that will help make your life better.

These services are 100% private and confidential – in fact, your employers/supervisors will never know you are taking advantage of these services unless you tell them. As with all counselling services, your personal information can only be shared under specific circumstances including court subpoena, though these situations are extremely rare.

Voluntary Services on Your Terms

We understand that sometimes it’s difficult to talk to someone about your problems. BSC provides you with these services on a voluntary basis only, so you can access services at your convenience. We create a safe, comfortable, non-judgemental environment to allow you to get the help you need, when and how you need it, and with full confidentiality.

Our only concern is helping you regain balance in your work and life.

Family Members Eligible Too

Your significant other and dependent family members living in your house can also access BSC services. You do not have to register them personally – their right to confidentiality is equally important, and they can contact our offices themselves.

Services Offered at No Cost to You!

These services are all part of your employee benefits package provided by your employer, and therefore are available at no cost to you.

How to Get Started

Setting up your first appointment is easy. Simply call our offices at 623-7677 (in Thunder Bay) or toll-free 1-888-423-5862 (elsewhere in Northwestern Ontario), and we’ll schedule a time with one of our counsellors that is convenient for you.

During your first visit, you and your counsellor will discuss the problem or issue you are dealing with. Depending on the circumstances, your counsellor may help you set up a strategy and specific goals for addressing the issue. Future sessions will be booked at regular intervals as determined by you and your counsellor.

Long Distance Services Available

BSC offers long distance counselling sessions to clients throughout Northwestern Ontario:

  • Scheduled face-to-face visits in communities across the region. 
  • Telephone consultations
  • Video Counselling 

Video Counselling Instructions - click here

To access these services, call our office at toll-free at 1-888-423-5862.

For More Information about EFAP

To contact us, call our offices at (807) 623-7677 (in Thunder Bay) or toll-free 888-423-5862 (elsewhere in Northwestern Ontario) – we’re here to help. We’ll be glad to explain our EFAP services in greater detail, and help you take that first step to a better, happier life.

Contact BSC Today

To book your initial appointment or for more information about how we can help you, call us at:

THUNDER BAY: 807 623 7677
TOLL FREE: 1 888 423 5862

2021 EFAP Travel Schedules

Fort Frances

Dryden and Sioux Lookout


Helpful Resources

Self Help Resources, Looking After Yourself - CCI

Mood Tracker: Measure and track your mood today

Big White Wall - Free online 24/7 Mental Health Support 

Suicide Prevention and Support - Crisis Services Canada (CSC) - connect with help now

Guided Meditations and Self-Compassion Exercises 



Online Modules 

Managing Anxiety 

Self-Management and Understanding Low Mood